SACMI USA

SACMI USA

SACMI USA is a member company of the SACMI Group

The SACMI Group is a world’s supplier of machines and complete plants for the Ceramics, Closures, Preforms & Containers, food&beverage, packaging, metals, advanced materials, control and vision systems industries and services.

WHO IS SACMI USA

SACMI USA Ltd. was founded in 1994 and is centrally located in Des Moines, Iowa, to directly serve the ceramic and packaging industries' needs. SACMI USA carries a full line of spare parts and is also the service center for North America's technical assistance.

The original facility was expanded in 2003 to over 80,000 square feet and contains over $5 million in spare parts servicing all customers in North America. It presently houses all SACMI USA operations and its affiliates, Molds & Dies LLC and Hayes Machinery Company.

 

WHO IS SACMI USA

SACMI USA TENNESSEE BRANCH

To better serve its growing customers, SACMI USA opened a second warehouse location in Nashville, Tennessee, in 2016. This additional location represents its continuing commitment to supporting customers throughout North America.

SACMI USA TENNESSEE BRANCH

SACMI USA CALIFORNIA BRANCH

To grow our Customer Support Network on the West Coast, we opened a third location in Merced, CA, in 2019. Our SACMI USA California location supports our Beverage and Defranceschi Customers. Here we provide Technical After-Sales Support and Stock Critical Spare Parts, which has helped increase support and decrease lead times for our West Coast Customers.

SACMI USA CALIFORNIA BRANCH

SPARE PARTS WAREHOUSE

SACMI USA provides its customers with a wide range of spare parts for the quick maintenance of their machines.

With over 14,000 part numbers in stock, our goal is to have the necessary part on hand when the unexpected occurs. SACMI USA is always on call providing 24/7, around the clock emergency shipping service for those critical situations. Through different transport modes, we are capable of shipping packages to arrive the same day.
 

SPARE PARTS WAREHOUSE

ONLINE SPARE PARTS ORDERS

Need to order spare parts?

Take advantage of SACMI USA’s Online Ordering system. View material availability, check prices, create a quote, or even place your order online. This service gives you the ability to access our spare parts database 24 hours a day. Click on the demo link below for a quick walk through of our ordering system.

Download Instructions

ONLINE SPARE PARTS ORDERS<br>

REPAIR OF EXISTING MACHINERY

SACMI USA is committed to supporting its customers with an attentive after-sales service contributing to improving their production and management results. With its skilled technicians, SACMI USA can take quick action to solve any machinery problems that may arise using personalized diagnosis systems simply by phone, in person, or remote.

REPAIR OF EXISTING MACHINERY

CUSTOMER SUPPORT

Tell us about the situation, we will find the solution which fits your expectations.
  
SUPPORT SECTION

NEWSLETTER
1
Technical question? General information request? Choose Standard HD
Monday to Friday from 8:00 AM to 5:00 PM
1-855-276-2052
Closuresupport@sacmigroup.com
Visionsupport@sacmigroup.com
Ceramicssupport@sacmigroup.com
PackChocsupport@sacmigroup.com
2
Remote troubleshooting, assessments, guidance? Choose HD booked by hours
Monday to Friday from 8:00 AM to 5:00 PM
  • Remote connection
  • Remote collaboration
Please fill out the assistance form
3
Customize remote support? Choose Extended Remote Assistance (ERA)
Monday to Friday from 8:00 to 8:00 PM
Weekends and holidays from 9:00 AM to 5:00 PM
  • Remote connection + Advanced remote collaboration
  • Diagnostics, downtime reduction, accurate spare parts identification
ERA information
4

CUSTOMER SUPPORT ON-SITE

To schedule a technician:
Office hours: Monday to Friday from 8:00 AM to 5:00 PM
1-515-246-2052
After hours, weekend and holidays:
Closuresupport@sacmigroup.com
beveragesupport@sacmigroup.com
Visionsupport@sacmigroup.com
Ceramicssupport@sacmigroup.com

Map

SACMI USA LTD.

3434 106th Circle - Des Moines Iowa 50322 - USA
Tel.: +1  515-276-2052
Fax: +1 515-254-1838
E-mail: info@sacmiusa.com

SACMI USA Ltd.
California Branch

3376 North State Highway 59
- Suite B
Merced CA 95348
USA
Tel.: +1-209-349-8694
E-mail: info@sacmiusa.com

SACMI USA Ltd.
Tennessee Branch

1000 Maddox Simpson Pkwy
Lebanon TN 37090
USA
Tel.: +1-651-2009194
E-mail: nashvillewarehouse@sacmigroup.com

CONTACT US